Terms & Cancellation Policy
Last updated: 29 September 2026
1. Who we are
ISTER Limousine Service is the brand of BUD EVENT KFT, registered office 1052 Budapest, Deák Ferenc utca 17., Hungary, company registration number 01-09-399887, VAT number 27835355-2-41 (EU VAT HU27835355), a licensed passenger transport operator (licence no. NT-01-669). Contact: premiumhungary@gmail.com · WhatsApp and phone +36 30 601 2000. These terms apply to rides booked directly with us through this website, WhatsApp, e-mail or phone. Rides booked through a booking platform (e.g. GetYourGuide) are also subject to that platform's terms. Corporate and partner accounts are governed by their written agreement.
2. How booking works
Sending the “Get a free quote” form, or a WhatsApp message, is a request, not yet a booking. We confirm every ride in writing (WhatsApp or e-mail), usually within 30 minutes between 07:00 and 23:00 and within 60 minutes at night. Your ride is booked only when you receive our written confirmation with the price, the pick-up time and place and the vehicle category. Before pick-up you receive your chauffeur's name and phone number and the car's registration number.
3. Prices
All prices on this website are fixed, gross prices in EUR. They include VAT, motorway tolls and vignettes, airport parking and access fees, fuel and the free waiting time described below. There are no night, weekend or public-holiday surcharges, except the published event rates in section 6a. Not included: waiting beyond the free waiting time, extra stops not agreed in advance (€15 per stop, up to 15 minutes), and, for private tours, entrance fees, licensed guide services and meals unless the tour description says otherwise. Gratuities are at your discretion. The price in your confirmation is final for that ride.
4. Airport pick-ups (Budapest Airport, BUD)
We track your flight and adjust the pick-up to the actual landing time: a delayed flight is never treated as a cancellation. Your chauffeur waits in the arrivals hall with a name sign. Waiting is free for 60 minutes after the actual landing time; after that, waiting is charged per started 15 minutes: E-Class €15, V-Class €20, S-Class €30, VIP V-Class and G-Class €40. If your flight is cancelled or diverted, tell us as soon as you can: we re-book your transfer free of charge or cancel it without any fee, provided we hear from you before your chauffeur has left for the airport.
5. Other pick-ups (hotels, addresses, stations, river port)
Your chauffeur arrives 10 minutes before the agreed time. Waiting is free for 15 minutes; after that it is charged as in section 4. If we cannot reach you within 30 minutes of the agreed pick-up time, the ride counts as a no-show (section 7).
6. Cancellations and changes
You can cancel free of charge up to 24 hours before the confirmed pick-up time. Cancellations less than 24 hours before pick-up: 50% of the price. Cancellations less than 2 hours before pick-up, and no-shows: 100%. Changes to the time, the address or the passenger details are free of charge, subject to availability. Please send them in writing (WhatsApp or e-mail) so that we can confirm them. Please cancel in writing on WhatsApp +36 30 601 2000 or by e-mail; the time we receive your message counts. If you have paid in advance, we refund the amount due by the same payment method within 14 days.
6a. Event periods
During the Formula 1 Hungarian Grand Prix weekend (29 July to 2 August 2027), the Sziget Festival and New Year's Eve (30 December to 1 January), the event rates published on this website apply to airport transfers and hourly service, with a minimum of 4 hours for hourly bookings. Event-period rides must be booked at least 14 days in advance with a 50% deposit; the deposit is not refundable for cancellations made less than 7 days before pick-up. City-to-city journeys and Kerestir transfers are not affected by event rates.
7. No-show
Airport: if you do not appear and we cannot reach you within 60 minutes after your flight has landed, the ride is a no-show. Other pick-ups: 30 minutes after the agreed time without contact. No-shows are charged at 100% of the price. Please keep your phone reachable on the day of travel: we will always try to call and message you before we leave.
8. Hourly chauffeur service
Minimum booking 2 hours (4 hours on event days and for private tours). Each booked hour includes 20 km: a 5-hour booking includes 100 km, and further kilometres are charged extra. Time beyond the booked duration is charged at the hourly rate per started 15 minutes. The hourly rate covers Budapest and its surroundings up to 30 km from the city centre; longer journeys are quoted in advance.
9. Vehicles and passengers
Capacity: Mercedes-Benz E-Class up to 3 passengers and 2 large suitcases; V-Class up to 6 passengers and 5 large suitcases; VIP V-Class up to 5 passengers and 3 suitcases; S-Class up to 3 passengers and 2 suitcases; G-Class up to 3 passengers and 3 suitcases. Infant seats, child seats and boosters are available free of charge on request. Please tell us the children's ages when booking, as the seat has to be fitted before your ride. We always send the booked category or a higher one. The S-Class has limited availability and is confirmed only after we have checked the fleet; if it is not available, we offer an alternative (VIP V-Class or G-Class, or E-Class at the lower price) before confirming, and you may cancel free of charge. Smoking is not permitted in our cars. Pets travel in a carrier on request: please tell us when booking. Excessive soiling or damage to the vehicle is charged at cost (cleaning from €50).
10. Payment
You can pay by card through a secure payment link sent with your confirmation, by bank transfer in advance, or in cash (EUR or HUF) to your chauffeur at the end of the ride. Corporate clients with a written agreement are invoiced. Event-period bookings require a 50% deposit (section 6a). We issue an invoice for every ride. Prices are in EUR; if you pay in HUF, we apply the exchange rate stated in your confirmation.
11. Our commitments and their limits
We are a licensed and insured passenger transport operator; every ride is performed by a professional, English-speaking chauffeur in a Mercedes-Benz. We plan each journey with a safety margin, but we cannot guarantee arrival times when traffic, weather, road closures, border checks or other events beyond our control cause delays; for departures we recommend leaving with at least 3 hours to spare before an international flight. We are not liable for missed flights, trains or events caused by such circumstances or by a late change of the pick-up time on your side. Our liability is otherwise governed by Hungarian law and our passenger liability insurance. Our chauffeurs may refuse or end a ride if a passenger is intoxicated, abusive or endangers safety; in that case the full price is due.
12. Complaints and disputes
If anything was not as you expected, please tell us right away on WhatsApp, by e-mail or by phone: we answer within 2 business days. Hungarian law applies. Consumers may also turn to the Budapest Conciliation Board (Budapesti Békéltető Testület, 1016 Budapest, Krisztina krt. 99., bekelteto.testulet@bkik.hu).